Shipping policy
Important Notice: Holiday Shipping
Due to high order volumes and unexpected carrier delays, some orders placed between December 6 and December 13 may be delayed. We sincerely apologize for any inconvenience this may cause and appreciate your patience during this busy holiday season.
We’re offering personalized support to all affected customers, please contact our support team at orders@vittelo.com—we’re here to help!
Delivery Times During the Sale:
To The United Kingdom: Day 1: order processing, Day 2: quality control, Day 3-10: shipping & delivery
Most of our orders will ship and deliver within 2-7 days to the UK, but shipping times are not guaranteed.
To Canada: Day 1: order processing, Day 2: quality control, Day 3-4: packaging, Day 5-14: shipping and delivery
Most of our orders will ship and deliver within 5-10 days to Canada, but shipping times are not guaranteed. We ask for your understanding in this matter.
To United States: Day 1: order processing, Day 2: quality control, Day 3-4: packaging, Day 5-14: shipping and delivery
Most of our orders will ship and deliver within 5-10 days to United States, but shipping times are not guaranteed. We ask for your understanding in this matter.
To Australia: Day 1: order processing, Day 2: quality control, Day 3-4: packaging, Day 5-14: shipping and delivery
Most of our orders will ship and deliver within 5-10 days to Australia, but shipping times are not guaranteed. We ask for your understanding in this matter.
Q: Do you ship worldwide & how much does shipping cost?
A: Yes - we ship worldwide. We offer all customers free Domestic and International Shipping with tracking. No shipping cost & no sales tax - we want your experience to be simple and efficient - just the way we like it.
Where can I find my tracking number?:
When your items are shipped out, you should receive an automatic notification from the system via email providing you with a tracking number.
Enter this number into the 'track my order' section in the header to stay updated with the shipping of your products
If you haven't received one or if the tracking number doesn't work, no worries. Contact us and we'll solve it!
If you need more detailed information, please shoot us an email at orders@vittelo.com and we'll help you out!
Unexpected Delays:
In some instances the delivery may take longer than the standard shipping times stated above. Most of these delays are caused by international customs processing that we cannot control. Please contact us if your package is taking too long to arrive and we will work with you to resolve any situation.